Measure before changing settings
Check the indoor humidity reading and note where and when it was measured. A dry sensation alone does not tell you how much moisture the house needs. If moisture is collecting on windows, do not keep increasing humidification. Share both the reading and any condensation concerns when asking for advice.
Check the owner-maintenance history
Find the model number and the date of the last water-panel replacement. Use the manual to understand the control’s normal operating conditions: a unit may not run continuously. A worn or incorrect panel is one possibility, but controls, water delivery and system operation also matter. Do not open electrical components or modify water connections to test a theory.
Describe the symptom clearly
Tell Comfort Nest whether the issue is low humidity, a blank control, visible leakage or something else. Do not reach into wet equipment or disturb wiring. If there is a leak, keep clear of electrical hazards and arrange assistance promptly. We can discuss a compatible replacement panel or an assessment before you buy another unit. Matching the cause to the solution helps avoid paying for equipment that does not address the problem.